Get In Touch
We'd love to hear from you. Send us a message about AI data sorting, cleaning, or account questions and we'll respond as soon as possible.
Contact & Support FAQs
How fast will I receive a reply from support?
Our standard response time for general inquiries and free users is 24 to 48 hours. If you are on our
Mid (Prosumer) or Pro (Enterprise) tiers, your tickets are prioritized in our support queue, and you
can generally expect a detailed response from our technical team within 6 to 12 hours. We want to
ensure your data pipelines and workflows run as smoothly as possible.
Can DataSort help with custom API integrations and data cleaning flows?
Absolutely. If your business handles hundreds of messy spreadsheets daily and you want to completely
automate the pipeline, our engineering team can build custom REST API integrations or dedicated
pre-processing logic tailored for your system. Use the form above to outline your file volumes,
structural layouts, and formatting requirements, and our enterprise partnership manager will reach
out with a custom proposal.
What is the Google for Startups Cloud Program backed infrastructure?
DataSort is proud to be part of the Google for Startups Cloud Program. This means our backend
infrastructure is fully hosted on premium Google Cloud infrastructure, giving us access to highly
secure, scalable, and compliant serverless environments (Firebase, Cloud Functions, and Firestore).
Your files are processed securely in-memory and are never stored or shared with external parties.